Refund Policy

Effective Date: June 30, 2026

This Refund Policy explains how refunds work for paid features on the iTutor.pk apps — premium subscriptions and featured listings.

1. Purchases Are Processed by the App Stores

All in-app purchases and subscriptions are sold and processed by Apple (App Store) or Google (Google Play). iTutor.pk does not directly collect your payment and cannot independently charge or refund your card.

2. How to Request a Refund

Because the stores handle billing, refund requests are handled under their policies:

• Apple App Store: request a refund at https://reportaproblem.apple.com (Settings → your name → Media & Purchases → Purchase History also shows your purchases).
• Google Play: request a refund at https://play.google.com/store/account or via https://support.google.com/googleplay/answer/2479637.

Approval of a refund is at the discretion of Apple or Google under their terms.

3. Subscriptions and Auto-Renewal

• Auto-renewing subscriptions continue until cancelled. Cancelling stops future renewals but does not, by itself, refund the current period.
• Cancel any time in your App Store or Google Play account settings, at least 24 hours before the renewal date.
• Deleting the app does not cancel a subscription.

4. Featured Listings

Featured-listing purchases activate a time-limited boost immediately and are generally non-refundable once the boost period has started, except where required by the applicable store policy or by law.

5. Payments Between Tutors and Students

Tutoring fees agreed directly between a tutor and a student or parent are not processed by iTutor and are outside this policy. Any refund of such fees is a matter between those parties.

6. Contact

If you have a question about a purchase, email info@itutor.pk and we will help where we can. For billing and refunds, please also contact Apple or Google as described above.